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FAQs

Add FAQs​

The FAQ tab is used to create and manage frequently asked questions to assist customers and reduce ticket volume. FAQs serve as a valuable resource for self-service support, reducing repetitive inquiries.

  • To View and Add a New FAQ, navigate to the FAQ tab. Click on Add FAQ.

FAQs

  • Enter the FAQ category, the frequently asked Question and Answer with the detailed response.
  • Choose whether the Status of FAQ should be Active or Inactive and click Submit to create the new FAQ entry.

FAQs

Conclusion​

The FAQ management system provides an effective way to build a self-service knowledge base for your customers. By maintaining comprehensive and well-organized FAQs, you can improve customer experience while reducing the workload on your support team.